Last updated June 21, 2026
How the deposit works
- A deposit is required to hold your spots. Each night runs with a limited number of hosted spots, so the per-person deposit reserves your group's places for the date and pass you choose.
- Your deposit is credited 100% toward your pass total on the night you go. When you check in with your host and give your confirmation code, the amount you paid online is already subtracted from your balance — you are not paying twice.
- The deposit is a small part of your pass total. You pay the remaining balance at check-in, when you meet your host at the entrance of El Squid Roe.
Cancellations & refunds
- More than 72 hours before your crawl date: full refund. Cancel for any reason and we refund your deposit in full to the original payment method.
- Inside 72 hours of your crawl date: the deposit is non-refundable, but it does not disappear. We can apply it in full toward a rescheduled date that works for your group.
- No-shows are treated as a cancellation inside 72 hours. The balance is only ever collected at check-in, so a no-show is never charged the balance. Reach out before your date and we will always try to help you reschedule.
Rescheduling
Need a different night? Just ask. Date changes are free with more than 72 hours' notice. Inside 72 hours we apply your existing deposit to the new date — you keep every dollar. Request a change through Manage Booking or by email.
How to cancel or request a refund
The fastest way is your Manage Booking page — open it with the confirmation code from your booking email and choose cancel or reschedule. You can also email us at info@cabohospitality.com with your name and confirmation code and we will take care of it.
Confirmation & proof of terms
When you book, you receive an email confirmation with your code and these terms. By paying the deposit you agree to this policy, including the 72-hour rule. This page is the authoritative reference for our cancellation and deposit terms.
Refund questions, answered
Is my deposit refundable?+
Yes — if you cancel more than 72 hours before your crawl date, your deposit is refunded in full. Inside 72 hours it is non-refundable but can be applied to a rescheduled date. Note: once you move your date, the deposit transfers to the new night and is no longer eligible for a cash refund.
What happens to my deposit when I show up?+
It is credited 100% toward your pass total. Give your confirmation code at check-in and the amount you paid online is already subtracted — you only pay the remaining balance.
What is the cancellation deadline?+
72 hours before your crawl date. Cancel before that window for a full refund. Inside the window the deposit becomes non-refundable but transfers to a new date.
How do I request a refund or cancel?+
Use the Manage Booking page with your confirmation code, or email info@cabohospitality.com with your name and confirmation code. We confirm every cancellation by email.
Can I change my crawl date instead of canceling?+
Yes. We apply your full deposit to the new date with no penalty. Heads up: once you move your date, that deposit locks to the new night and is no longer eligible for a cash refund — so cancel-for-refund and move-the-date are an either/or choice.
Questions?
Email us anytime at info@cabohospitality.com or see the full FAQ and Terms for more detail.